At Foundation5, we take customer privacy and personal information security very seriously. This privacy policy outlines the types of personal information we collect, the purposes for which we collect it, and how we use and protect it.
Types of Personal Information Collected
We collect and process the following types of personal information:
- Contact information, such as names, phone numbers, and email addresses.
- Transaction details, including information about the products and services provided to customers.
- Call logs and records of incoming calls and requests.
- Any additional information that customers provide through our AI phone service or online forms.
Purposes for Collecting and Processing Personal Information
We collect and process personal information for the following purposes:
- To fulfill customer queries and requests.
- To provide customers with information about our products and services.
- To improve the performance and functionality of our AI phone service.
- To develop new products and services based on customer feedback and preferences.
- To provide personalized recommendations and suggestions to customers based on their previous interactions with our AI phone service.
- To enhance security and prevent fraud.
- To comply with legal and regulatory requirements, including responding to law enforcement or other government agencies as required.
Collection and Storage of Personal Information
We collect personal information through incoming calls and online forms. Additionally, we may obtain information from third-party sources, such as public databases, to supplement the information customers provide directly.
All collected data is stored securely, using industry-standard measures to prevent unauthorized access or disclosure. We implement both administrative and technological safeguards to protect customer data. Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws and regulations.
Sharing of Information
We do not share personal information with third parties or affiliates for marketing or lead generation purposes unless explicitly authorized by the user. However, we may share collected information in the following ways:
- With third-party service providers who assist us in delivering our services, such as data analysis vendors.
- In response to a request from law enforcement or other government agencies when we believe disclosure is necessary to comply with legal obligations or to protect the rights, property, or safety of our customers or others.
- In the event of a merger, acquisition, or other business transaction, where customer information may be shared with the acquiring entity.
Third-Party AI Models
We may use third-party AI models, such as ChatGPT, Claude, and Mistral, to enhance our services and improve user experience. These models are developed and maintained by their respective companies, including OpenAI and Anthropic.
When you interact with our application, some of your data, including but not limited to call logs and customer interactions, may be processed by these AI models to generate insights, recommendations, and personalized content. While the AI models use this data to improve their performance, they are designed to maintain user privacy and do not retain any personally identifiable information.
By using our application and accepting our terms of service, you consent to the sharing of your data with these third-party AI models as described above. If you do not wish to share your data with these models, please refrain from using our application.
We may update the list of third-party AI models we use from time to time. Any changes will be reflected in this privacy policy, and we encourage you to review it periodically. If you have any concerns about how your data is shared with third-party AI models, please contact us at privacy@foundation5.com.
Individual Rights
Customers have the right to access, correct, or delete their personal information at any time. They may also object to the processing of their personal information and withdraw their consent for data processing at any time.
Compliance with Privacy Laws and Regulations
We are committed to complying with all applicable privacy laws and regulations. This privacy policy may be updated from time to time, and customers will be notified of any changes via the online web portal or email. Continued use of our services after updates are made constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding your personal information or this privacy policy, please contact us through our online web portal or via email at privacy@foundation5.com. We are committed to addressing any inquiries or concerns in a timely and satisfactory manner.